Delivery Information

E-Books:

  1. Our eBooks are in PDF format, which will be sent to you as a digital download.
  2. Digital downloads – Upon receipt of payment, we manually process orders, and will send a Link for the relevant eBook to your e-mail address. (orders@elgeckopublishing.co.za will receive an ‘order complete’ status.)
  3. Depending on circumstances, this may take a few days, if we are out of town or out of wi-fi range at the time, but we try to fill orders as quickly as possible.
  4. From the link in the e-mail sent to you, you will be taken back to log into your store account, where you can click on the link to download the book file.
  5. You’ll need to be connected to the internet when you download an eBook and open it for the first time.  It should go straight to your downloads folder.
  6.  To make future access easier, you can create a folder in a convenient place and save the file there. On subsequent openings of the eBook, you will not need to be connected to the internet, provided you are opening the eBook from the device on which you saved it.
  7. eBook publishers limit the number of times any Link can be clicked before access to the Link is blocked. Should you have problems downloading, please don’t hesitate to contact us for help (orders@elgeckopublishing.co.za)


Print Books, Posters etc:

  1. Upon receipt of payment, we manually process orders, and will send your order via the method you selected during the order process.
  2. Depending on circumstances, this may take a few days, if we are out of town or out of wi-fi range at the time, but we try to fill orders as quickly as possible.
  3. If the method selected includes tracking facilities, we will confirm via e-mail that the goods have been dispatched, and send you a tracking number.
  4. In order to send via courier, we need a physical delivery address. P.O. Box numbers are not accepted. The couriers also require a cell-phone number and postal code, so please be sure these are given when ordering.
  5. Should there be any specific delivery requirements (such as phoning first to ensure you are available to take delivery), please make sure you add these in the comments when you place your order. Likewise, if you want you order to be insured, please make sure to select that option when ordering.